RSClientPrint ActiveX causes client PC to reboot

We have a client PC trying to run a report. When they hit the print button it
first asks them to install a SQL active X control which is RSClientPrint
Class. Once installed they hit the print button on the report which then
loads the active X print dialog - when they hit print their system reboots.
I had this person delete the control and go through the same process with
the same results; they are running Windows XP SP2 with IE6.
Any ideas? Thank You.That is exactly what I am running (XP SP2 IE6).
Are they in the local administrators group on the machine (i.e. do they have
the rights to install the activeX control?)
Do they have any printers connected to their PC? This is printing locally
not at the server.
--
Bruce Loehle-Conger
MVP SQL Server Reporting Services
"Dan Zaccarine" <Dan Zaccarine@.discussions.microsoft.com> wrote in message
news:89B4C6AC-14D6-4F05-8915-2892D3AD2DA8@.microsoft.com...
> We have a client PC trying to run a report. When they hit the print button
> it
> first asks them to install a SQL active X control which is RSClientPrint
> Class. Once installed they hit the print button on the report which then
> loads the active X print dialog - when they hit print their system
> reboots.
> I had this person delete the control and go through the same process with
> the same results; they are running Windows XP SP2 with IE6.
> Any ideas? Thank You.
>|||Which version of RS do you use?
I have one computer (WinXP, DELL laptop, 2 years old) with a HP1320 printer
connected. the RS Client print alway causes "blue screen death" when try to
print report. Printing anything else is OK.
However, the printer prints RS report OK when connected to any other
computers. So, I guess it is some sort of hardware issue with that
particular computer/printer combination. The solution is by that user a
different printer. Now the reporting print with that computer is fine and
the previous computer also happily work with other computer when printing RS
report.
So, you may try to update the printer's driver first, and then try to use a
different computer.
Just an experience using RS2000 printing. RS2000 reporitn rendering/printing
horribly bad.
"Dan Zaccarine" <Dan Zaccarine@.discussions.microsoft.com> wrote in message
news:89B4C6AC-14D6-4F05-8915-2892D3AD2DA8@.microsoft.com...
> We have a client PC trying to run a report. When they hit the print button
> it
> first asks them to install a SQL active X control which is RSClientPrint
> Class. Once installed they hit the print button on the report which then
> loads the active X print dialog - when they hit print their system
> reboots.
> I had this person delete the control and go through the same process with
> the same results; they are running Windows XP SP2 with IE6.
> Any ideas? Thank You.
>|||On Nov 28, 11:20 am, "Norman Yuan" <NoAddr...@.NoEmail.fake> wrote:
> Which version of RS do you use?
> I have one computer (WinXP, DELL laptop, 2 years old) with a HP1320 printer
> connected. the RS Client print alway causes "blue screen death" when try to
> print report. Printing anything else is OK.
> However, the printer prints RS report OK when connected to any other
> computers. So, I guess it is some sort of hardware issue with that
> particular computer/printer combination. The solution is by that user a
> different printer. Now the reporting print with that computer is fine and
> the previous computer also happily work with other computer when printing RS
> report.
> So, you may try to update the printer's driver first, and then try to use a
> different computer.
> Just an experience using RS2000 printing. RS2000 reporitn rendering/printing
> horribly bad.
> "Dan Zaccarine" <Dan Zaccar...@.discussions.microsoft.com> wrote in messagenews:89B4C6AC-14D6-4F05-8915-2892D3AD2DA8@.microsoft.com...
>
> > We have a client PC trying to run a report. When they hit the print button
> > it
> > first asks them to install a SQL active X control which is RSClientPrint
> > Class. Once installed they hit the print button on the report which then
> > loads the active X print dialog - when they hit print their system
> > reboots.
> > I had this person delete the control and go through the same process with
> > the same results; they are running Windows XP SP2 with IE6.
> > Any ideas? Thank You.- Hide quoted text -
> - Show quoted text -
I have seen the same issue. However, I only get the reboot when I am
printing a matrix report. All other report types print Ok.|||I am having same problem any idea to solve this issue
"RDV" wrote:
> On Nov 28, 11:20 am, "Norman Yuan" <NoAddr...@.NoEmail.fake> wrote:
> > Which version of RS do you use?
> >
> > I have one computer (WinXP, DELL laptop, 2 years old) with a HP1320 printer
> > connected. the RS Client print alway causes "blue screen death" when try to
> > print report. Printing anything else is OK.
> >
> > However, the printer prints RS report OK when connected to any other
> > computers. So, I guess it is some sort of hardware issue with that
> > particular computer/printer combination. The solution is by that user a
> > different printer. Now the reporting print with that computer is fine and
> > the previous computer also happily work with other computer when printing RS
> > report.
> >
> > So, you may try to update the printer's driver first, and then try to use a
> > different computer.
> >
> > Just an experience using RS2000 printing. RS2000 reporitn rendering/printing
> > horribly bad.
> >
> > "Dan Zaccarine" <Dan Zaccar...@.discussions.microsoft.com> wrote in messagenews:89B4C6AC-14D6-4F05-8915-2892D3AD2DA8@.microsoft.com...
> >
> >
> >
> > > We have a client PC trying to run a report. When they hit the print button
> > > it
> > > first asks them to install a SQL active X control which is RSClientPrint
> > > Class. Once installed they hit the print button on the report which then
> > > loads the active X print dialog - when they hit print their system
> > > reboots.
> >
> > > I had this person delete the control and go through the same process with
> > > the same results; they are running Windows XP SP2 with IE6.
> >
> > > Any ideas? Thank You.- Hide quoted text -
> >
> > - Show quoted text -
> I have seen the same issue. However, I only get the reboot when I am
> printing a matrix report. All other report types print Ok.
>|||I saw this last spring:
>>>>>>>>
> > It only affects printers using the PCL 6 driver. If I print to any of
> > the others using a PCL 5e driver it works. All of our printers are HP.
> > > It doesn't appear to be a general print driver issue. As I said, only
> > > the HP 4250's have this problem.
> > > > It appears to be a print driver issue due to some recent update. If
> > > > you change your print drivers to PCL 5e it won't crash any longer.
>>>>>>>>>>>
Again, I have no real knowledge of this. Hopefully the above will help.
Bruce Loehle-Conger
MVP SQL Server Reporting Services
"Irfan" <Irfan@.discussions.microsoft.com> wrote in message
news:EBD33316-B4BA-4D9D-819B-33AC540278CB@.microsoft.com...
>I am having same problem any idea to solve this issue
> "RDV" wrote:
>> On Nov 28, 11:20 am, "Norman Yuan" <NoAddr...@.NoEmail.fake> wrote:
>> > Which version of RS do you use?
>> >
>> > I have one computer (WinXP, DELL laptop, 2 years old) with a HP1320
>> > printer
>> > connected. the RS Client print alway causes "blue screen death" when
>> > try to
>> > print report. Printing anything else is OK.
>> >
>> > However, the printer prints RS report OK when connected to any other
>> > computers. So, I guess it is some sort of hardware issue with that
>> > particular computer/printer combination. The solution is by that user a
>> > different printer. Now the reporting print with that computer is fine
>> > and
>> > the previous computer also happily work with other computer when
>> > printing RS
>> > report.
>> >
>> > So, you may try to update the printer's driver first, and then try to
>> > use a
>> > different computer.
>> >
>> > Just an experience using RS2000 printing. RS2000 reporitn
>> > rendering/printing
>> > horribly bad.
>> >
>> > "Dan Zaccarine" <Dan Zaccar...@.discussions.microsoft.com> wrote in
>> > messagenews:89B4C6AC-14D6-4F05-8915-2892D3AD2DA8@.microsoft.com...
>> >
>> >
>> >
>> > > We have a client PC trying to run a report. When they hit the print
>> > > button
>> > > it
>> > > first asks them to install a SQL active X control which is
>> > > RSClientPrint
>> > > Class. Once installed they hit the print button on the report which
>> > > then
>> > > loads the active X print dialog - when they hit print their system
>> > > reboots.
>> >
>> > > I had this person delete the control and go through the same process
>> > > with
>> > > the same results; they are running Windows XP SP2 with IE6.
>> >
>> > > Any ideas? Thank You.- Hide quoted text -
>> >
>> > - Show quoted text -
>> I have seen the same issue. However, I only get the reboot when I am
>> printing a matrix report. All other report types print Ok.|||Hi all !
I found a solution for your problem. You probably installed the hotfix
925902 recently. Its a known issue for Microsoft. Some printers only (until
now : Ricoh LAN Fax Driver, Gestetner P7026n PCL, Ricoh Laser AP2600N PCL,
HP LaserJet 9050, HP LaserJet 4200, HP 4050 PCL6, HP LaserJet 4345 PCL 6 and
Canon Pixma MP170) are impacted.
This problem occurs when a printer driver makes a call that has invalid
parameters to the Win32K.sys component.
The hotfix KB935843 solved the problem on my computer.