RS2005 Crashed After Editing and Restoring Config Files

Dear Anyone,

Here's what happened. We backed up the web.config and the rsreportserver.config. We messed around with it trying to make an assumption worked. When we finally gave up, we deleted these files and renamed back the web.config and the rsreportserver.config files. To our surprise when we tried to open our report manager, the error below showed up. We tried to reconfigure the report server using the reporting services configuration tool to no avail.

Any insights to what had happened and how to resolve it?

Thanks,
Joseph

Error message:

The report server is not responding. Verify that the report server is running and can be accessed from this computer.

check that reportserver service is running|||Yup, report service is running.|||

Hi Joseph,

I have seen something similar if the xml in the config files were mal formed. Open the config file in IE and see if there is a tag missing or something.

David

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Thanks for the reply. I have been told that one of the config files is not really an xml file. We've verified this with all of our reporting services installations. Aparently they have some sort of an encrypted data within it. I wonder if this is really true?

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We rely on ASP.NET and CLR Security to parse config files (rsReportServer.Config and rssrvpolicy.config).
Unfortunately these things use simplified xml parsers that may not properly handle some of xml features. It is a known fact that rssrvpolicy.config does not handle xml comments.
So whenever you modify config file make sure it is well formed.

RSReportServer.Config contains credentials for connecting to the RS Catalog database. These credentials are encrypted. To change them use Reporting Services Configuration Manager.